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Jirra: Why are all our user personae really smart, switched-on, hard-working people? Where is Lisa the Lazy? Ivan the Incompetent? Uma the Unmotivated? Carlfish: Barry the Must Exhaust his Budget? Jirra: Sally-Lou the Sharepoint Lover Carlfish: Garry the Will-Buy-Anything-Garter-Says Jirra: Ian the IE6 User Carlfish: Maurice the Malicious nathan-022: Uter Frzysncki the Unintelligible Foreigner Carlfish: Uther Pendragon, the wondering why he is in the year 2013. Jirra: Is he a JIRA or Connie user?
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Swoon: I think it’s pretty reasonable to expect that someone needs to be regularly on fridge-cleaning duty. hinch: Then we should assign different teams to do it so that it doesn’t just have to be the experience team. Jirra: QA: “There are three rotting food items in the fridge. Please fix.” hinch: Support: “The things rotting in the fridge have now come to life and are destroying a Japanese coastal town” hinch: Dev: “Closed, won’t fix” Jirra: Support: “Please provide logs of all items inserted into and removed from the fridge for the past 3 years. Then reindex your fridge and see if it’s fixed.” Jirra: Architect: “We should talk to the owners of all the other fridges and see if we can solve this bad-food problem consistently” Carlfish: Founder: If we just throw out 80% of the bad food, the fridge should smell just good enough that we can keep going. Jirra: Tech Writers: “OK, the fridge has rotten food in it. Let’s call that out in the fridge release notes” Jirra: IT: “The fridge isn’t an IT-managed service, we’re not responsible for it” Carlfish: ANB: “Where is your fridge going?”